Our website address is: www.hydra-clear.com.
Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:
“any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person”.
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
When you use our contact form, we collect your name, email address and phone number. The data you provide is not used for marketing purposes.
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
More information is available on our cookies page.
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
We do not share your personal data with any third parties. Your personal data is only used to respond to your queries.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Contact details submitted via our contact form are deleted once a query has been answered.
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
At any point while we are in possession of or processing your personal data, you, the data subject, have the following rights:
Hydra-Clear Process Water Ltd accepts the following forms of ID when information on your personal data is requested:
Passport, driving licence, birth certificate, utility bill from last 3 months. If Hydra-Clear Process Water Ltd is dissatisfied with the quality, further information may be sought before personal data can be released.
Any requests should be made in writing, by email or by phone.
In the event that you wish to make a complaint about how your personal data is being processed by Hydra-Clear Process Water Ltd, you have the right to lodge a complaint directly with the supervisory authority and Hydra-Clear Process Water Ltd.
The details for each of these contacts are:
Hydra-Clear Process Water Ltd, 5 Grosvenor Grange, Warrington, Cheshire WA1 4S
Telephone: 0800 999 6770
Wycliffe House, Water Lane, Wilmslow, SK9 5AF
Telephone: 0303 123 1113