Your Shopping Basket

FAQ

Q – Do Hydra Clear sell water treatment consumables?

A – Yes, we sell a large range of commonly used consumables such as resins, softener salt, chemicals, filters any many more. Give us a call on 0800 999 6770 for more information.

Q – Do you offer your service in Scotland?

A – Yes, we offer our services across all of the UK.

Q – Will I have to install the system I purchased myself?

A – No, Hydra Clears installation and commission team (who have over 30 years’ experience in water treatment) will take care of that bit. Unless you are happy doing it yourself! Take a look at some of our great installations on our website at https://hydra-clear.com/pages/ro-installation-and-consultation

Q – What happens if my water treatment system isn’t working properly?

A – Hydra Clear offers a 1 year warranty on the majority of our systems, if you are having issues within this period our engineer will get the system back up and running free of charge.

If you have a service contract with us, we offer extended warranties and 24/7 call out services to get your system back up and running as soon as possible. If neither of these apply to you, give us a call on 0800 999 6770 and see how can help. Even if it’s not a Hydra Clear system!

Q – Can Hydra Clear take a look at my water treatment system to see if they can solve the issues I have?

A – Yes, we welcome anyone to get in touch to either discuss your issues over the phone or to arrange for an engineer to visit your site and asses your system in person free of charge. Call us on 0800 999 6770 to see how we can help you.

Q – Will Hydra Clear just try to sell me something I don’t need?

A – No, here at Hydra Clear we do not have a sales team. We are a company ran by experienced engineers who always offer advice first on how to get your system back up online before any talks of potential system upgrades or replacements.

Q – Do Hydra Clear offer service contacts?

A – Yes, we offer a wide range of different contracts to suit your system. The Hydra Clear service packages mainly vary in the amount of service visits a year, type of breakdown service, type of generated service reports. These terms of the contracts are driven by you and what you require so get in touch to see what we have to offer.